REFUND POLICY

Deep Flow Software Services - FZCO

“Smart Noter”

Last Updated: 07.07.2026

Thank you for purchasing our product “Smart Noter” on the website “smartnoter.ai” (“Product”) developed by Deep Flow Software Services - FZCO (“Company”).

The Company offers you a refund right for purchases that are directly made on the website “smartnoter.ai”, if you are not satisfied with the Product provided that the conditions set forth in this Refund Policy are met, in addition to the refund rights that are mandatorily granted by the applicable laws.

Note that the Refund Policy below is applicable solely for purchases of our Product via the website “smartnoter.ai”. If you purchased the Product via Apple App Store and in case you wish to request a refund or have other payment-related issues, please kindly contact Apple App Store team. If you purchased the Product via Google Play Store, please kindly review our refund policy for Google Play Store purchases.

1. Eligibility for Refund

1. Request for a refund due to unfixable bugs: If you purchased the Product but encountered a bug which prevents the Product from operating normally, you may be eligible for refund. If you wish to request refund due to a bug that you encounter, you need to submit all evidencing screenshots and other documents relating to the bug of concern. Upon receiving your refund request and the supporting evidence, our team will conduct a diligent examination on the relevant bug. If our team concludes that the bug of concern is an unfixable one, which prevents the Product from operating as usual, you may be eligible for refund. Note that all refund requests submitted due to bugs in the Product may not result in an actual refund to be paid to your account. Likewise, refund requests made due to bugs in the Product will not be examined if no explanatory information, evidencing screenshots or other relevant documentation are submitted. You may be eligible for a refund only if satisfactory evidence for the bug of concern is provided and only if our team concludes that the bug of concern is an unfixable issue.

   Please note that eligibility for refund requests due to unfixable bugs does not cover cases where the user is not satisfied with the Product’s performance for any other reason (such as the quality of transcriptions or the Product’s turnaround time or trying to create a transcript in a language that the Product does not support, etc.).

2. Eligibility for refund based on the limited use of the Product: You may be eligible for a refund if you purchased the Product and used the same for a limited timeline, with a limited number of transcriptions, and with a limited number of AI chat messages, depending on the duration of your paid subscription.

   If the duration of your paid subscription is 1 (one) week, you may be eligible for a refund only if the below conditions are met altogether:

   • You should contact us to claim a refund within 24 (twenty-four) hours following your purchase, and in any event before the end/cancellation of your subscription period. The 24-hour period is calculated from the moment of your purchase and the exact time when your refund request is received by our team. If you submit your refund request after the 24-hour period expires, then, you will not be eligible for refund.
   • The Product must not have been used to create more than 1 (one) transcription in total and must not have been used to send more than 20 (twenty) AI chat messages in total. If the Product has been used to create more than 1 (one) transcription in total or to send more than 20 (twenty) AI chat messages in total, you will not be entitled to a refund under this Refund Policy.

   If the duration of your paid subscription is 1 (one) month, you may be eligible for a refund only if the below conditions are met altogether:

   • You should contact us to claim a refund within 48 (forty-eight) hours following your purchase, and in any event before the end/cancellation of your subscription period. The 48-hour period is calculated from the moment of your purchase and the exact time when your refund request is received by our team. If you submit your refund request after the 48-hour period expires, then, you will not be eligible for refund.
   • The Product must not have been used to create more than 2 (two) transcriptions in total and must not have been used to send more than 20 (twenty) AI chat messages in total. If the Product has been used to create more than 2 (two) transcriptions in total or to send more than 20 (twenty) AI chat messages in total, you will not be entitled to a refund under this Refund Policy.

   If the duration of your paid subscription is 1 (one) year, you may be eligible for a refund only if the below conditions are met altogether:

   • You should contact us to claim a refund within 72 (seventy-two) hours following your purchase, and in any event before the end/cancellation of your subscription period. The 72-hour period is calculated from the moment of your purchase and the exact time when your refund request is received by our team. If you submit your refund request after the 72-hour period expires, then, you will not be eligible for refund.
   • The Product must not have been used to create more than 3 (three) transcriptions in total and must not have been used to send more than 20 (twenty) AI chat messages in total. If the Product has been used to create more than 3 (three) transcriptions in total or to send more than 20 (twenty) AI chat messages in total, you will not be entitled to a refund under this Refund Policy.

Please note that in order to be eligible for a refund, you need to duly satisfy all of the conditions given above relating to (i) the timeline for requesting a refund, (ii) the maximum number of transcriptions, and (iii) the maximum number of AI chat messages, depending on the duration of your paid subscription period. If you do not satisfy one of these conditions, you will not be eligible for a refund.

If you do not satisfy the conditions of the Refund Policy set out above, the payments you have made are non-refundable and/or non-exchangeable, unless otherwise mandatorily required by applicable laws. Please be informed that if an alternative refund option other than the one set out in this Refund Policy (such as a free trial option) is presented to you during the checkout process, you will not be eligible for a refund under this Refund Policy.

Note that while purchasing a subscription to the Product, you are explicitly informed that your paid subscription will be auto-renewed at the end of your subscription term. You are also informed that if you do not wish to continue with the auto-renewal, you need to cancel your subscription before your subscription term expires. Accordingly, it is users’ responsibility to keep track of your current subscription term as well as the due time for an auto-renewal. Any requests for refund due to the auto-renewal of your subscription will not be deemed eligible for a refund unless any of the refund conditions set out above is applicable on a separate basis for your case.

If you are not eligible for a refund as your case does not comply with any of the above criteria, note that you are able to cancel your paid subscription at any time in case you do not wish to continue using the Product.

2. Regional Notes for Refund Process

Please note that in certain jurisdictions, specific consumer protection laws may provide additional rights or variations to this Refund Policy. You must review the below country-specific terms to determine the rules that apply to you.

1. Regional notes for the residents of EEA, UK, Türkiye, or Switzerland: If you are a consumer residing in EEA, UK, Türkiye, or Switzerland, you have a legal right to withdraw from the contract of sale or services. However, when you make a contract for the supply of digital content that is not supplied on a tangible medium (such as our Product): (i) you expressly request and consent to an immediate supply of such service by signing up for the Product; (ii) you agree that such digital content is made available to you immediately by signing up for the Product, and (iii) you give your prior consent to the beginning of the Company’s performance when you sign up; and (iv) acknowledge that you hereby lose your right of withdrawal when you sign up for the Product.

   If you have not lost your right to withdraw from the contract, you can withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the date of conclusion of the contract. To exercise your right of withdrawal, you must notify us of your decision to withdraw in a clear and unambiguous manner (e.g. by letter or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period expires.

2. Regional notes for the residents of South Korea, Mexico, Taiwan, Brazil and China: If you are a consumer residing in South Korea, Mexico, Taiwan, Brazil, or China, you may request a refund within 7 calendar days following your purchase. After this period, the service is considered consumed and non-refundable. To exercise this right, you must inform us of your decision to cancel the subscription before the cancellation period expires by submitting a clear notice to our support team.

3. Regional notes for the residents of other regions: For users residing in any other region not specifically mentioned above, the above-listed conditions for refund under Heading 1 apply.

3. Template Withdrawal Form

You may, but are not obliged to, use the following template withdrawal form:

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Changes to This Refund Policy

We may unilaterally amend and update our Refund Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Refund Policy on this page. These amendments shall be effective on the date when they are published. You are obliged to follow these amendments and updates and shall be deemed to have agreed with these amendments in case you confirm these amendments or continues to use the Product following the publication.

5. Contact Information

Our team is quite diligent in terms of consumer satisfaction. In line with this, we will review and respond to your refund requests approximately within 3 (three) business days. For urgent matters, we will review and respond to your refund requests approximately within 24 (twenty-four) hours.

If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us via support@smartnoter.ai.